E-commerce brands
Your support inbox runs at night. Your team handles the cases that actually need them.
Live demo · example systemManipulation refused, calmly.
A claim — routed to your team to resolve.
Break it yourself — try the live agent ↓Where the day goes.
- Ticket volume scales with revenue but your CX headcount can't keep pace — WISMO and simple returns eat most of the queue.
- Your helpdesk's built-in automation handles simple macros but breaks down on anything that requires reading order data, subscription state, or return history.
- Churn and cancel-saves fall through the cracks because they arrive mixed in with routine tickets and nobody has time to triage them properly.
A system of four automations — one of them you can talk to live.
- WISMO responses that pull live tracking data from Shopify and surface the right answer without a human touching the ticket.
- Return and exchange flows that check your returns app, confirm eligibility, issue labels, and offer exchanges against current inventory.
- Pre-purchase sizing and product questions answered from your actual product data, not a generic FAQ.
Try to break it.
Type anything a customer might send — or something nasty. Watch how it responds, and when it hands off to a human. This is the real system, not a recording.
Live model output — the confidence and reasoning above come from the system itself, not a script.
No black box — show the exact system prompt this runs on
Persona · the only facts it may use · when it escalates · when it refuses · its tone. These are the literal rules the system above follows.
Loading the live system prompt…
Returns & exchanges
Turns returns into retained revenue where it makes sense.
Illustrative — this module runs on events and schedules, not a live model. Support resolution is the tab you can talk to live.
Post-purchase & replenishment
Brings customers back at the moment they are ready.
Illustrative — this module runs on events and schedules, not a live model. Support resolution is the tab you can talk to live.
Churn-save
Catches at-risk subscribers before they cancel.
Illustrative — this module runs on events and schedules, not a live model. Support resolution is the tab you can talk to live.
What it changes for the brand.
- Your CX team spends its hours on conversations that require a person, not on copy-pasting tracking numbers.
- Support response times drop to minutes across the channels your team is not staffed to cover overnight or on weekends.
- Subscription churn attempts get a real save flow instead of slipping through a generic cancellation path.
- Post-purchase engagement runs on a consistent cadence without depending on someone remembering to set up the flow.
The judgment we never touch.
- Any conversation where a customer is genuinely upset, a relationship is at risk, or the resolution requires a judgment call your policy does not cover.
- Cancel-save conversations for high-LTV subscribers where the right response depends on the customer's history and what you're actually willing to offer.
This is the blueprint — we're a new studio taking on founding partners. Your version starts with a free 48-hour audit.
The 48-hour audit maps exactly where your current helpdesk automation fails — which ticket types it misroutes, what your team is manually resolving that the system should handle, and where churn risk is going unaddressed.
Book the audit →